Monitored burglar and fire alarm systems need modifying at a cost. Monitored medical alarm systems need to be considered too. Very little mention of vdsl which we have at the moment but are going to change to fibre as it has variable speed depending on loading. Our vdsl ran at about 42 mps download initially but slows after school. We agree that alarm systems and anything that relies on a copper wire connection are a consideration if you are getting rid of that connection — we draw attention to that in a panel at the end of the article. We haven't tried to compare fibre to VDSL or ADSL, except to indicate the potential speed difference, as the focus of this article is about the process for getting fibre installed.
As we get more feedback from consumers we will update the article and highlight any more pitfalls and considerations when considering a switch to fibre. A bit like the first comment to this story but not as bad , we got our confirmation email "Key Dates: Connection Friday 30 October" mid October. Received the modem a few days after the email.
But we've heard nothing since. I hope we don't have a five month wait! I've joined Spark's Fibre30 plan.
About three months after having the cable installed and being connected, Spark sent a flyer offering a deal to have the phone on Fibre as well. At the time it was still using the copper line. I ignored the flyer. About one month later I was phoned by Spark. This is pure blackmail. I had no choice but to change. I don't mind the change, but I do mind Spark's methods.
Prior to the change to fibre, I was advised that my house alarm would be incompatible with Spark. My security firm use Vodafone. I have had exactly the same experience.
Ticket Information:
Spark should have signalled their intent at the time of installing UFB. It is blackmail at short notice. I'd like to see some information on the effect on services such as monitored home security systems. At the moment it is just a note to flag it as a possible issue. As we get more feedback from consumers we will update the article. Hayden, this report could benefit from contacting others in the industry, especially Consumer research companies, such as TrueNet, who measure UFB connection performance. On Wifi, your article discusses 5GHz options via the ac standard.
TrueNet has offered support to Consumer in the past and extend a welcome to work with us to report accurately on Internet connection issues.
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Opinion based on limited research is not what I believe Consumer is about. Our research is not opinion-based. We also measure fibre speeds from over homes, reporting those speeds to the public on our website, something CFH do not do. TrueNet have over million tests based on tests taken from over locations every hour of every day for 4 years, yet you did not seek stats from us.
We ordered fibre on the 15th of June, after Bigpipe told us it was available, we're still waiting for an install date. The mistakes and miscommunication from Bigpipe and Chrous have been like a comedy of errors, just not funny. We'd have switched away from Bigpipe, but we can't do that without being sent to the back of the fibre install queue! As soon as we get fibre I'm switching to a better ISP! Like others have said, the installation process is long and frustrating! Waited from May til finally installed last week of October. Took several days off work to be home when they said only to have noone come and date delayed for another month or so.
Finally got it all sorted, turns out it was mostly Chorus being overloaded with orders and not enough staff, not the ISP's fault except not communicating delays very well. This site uses cookies to help us understand how visitors engage with our website.
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By using Consumer NZ, you accept our use of cookies. Sorry, you need to have JavaScript enabled to use our website. Visit enable-javascript. Or visit our Technical support page to find out how JavaScript is used on Consumer. Facebook Twitter Email We've done the research so you don't have to. Join Consumer. Why is this free? This report is free thanks to funding from Crown Fibre. Why you need it. While getting fibre installed into your home can be a long process, the results are worth it. Prices and data caps. Slow downs. For example, if you remove an existing aerial cable and replace it with an underground cable.
Electrical work to add additional power plugs that might be required for the installation. For example, gamers might want their own fibre socket. Step 4: Connection The next step is getting the fibre from the road to your home. Managing time.
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Compare broadband plans now. Find a broadband plan. Get naked! Extra services. Extra services If you you want to move to fibre but have services such as medical alert lines or security systems using an old phone copper line, check what options your ISP has. Please select a technology and the amounts of media that you would like to download.
Fibre request: Customer submits a request for fibre with a broadband provider. Order submitted: Broadband provider submits order to Local Fibre Company. Consent: Local Fibre Company determines if consent is required. If consent is required, customer gets consent forms signed and returns to the Local Fibre Company. Installation: Local Fibre Company proceeds with installation. Digital Living. Digital Living Want your home to be a digital wonderland but not sure where to start? Member comments Get access to comment.
Get access Log in. Comment title. Kate C. Terrible experience with Vodafone switching to Ultra Fast Broadband. Susannah T. Scott C. Jeavons B. Previous member.
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Hi Jeavons, Thanks for your comment. Kind regards, Hadyn Consumer NZ staff. Paul W. Marion P. Update to previous comment on telecom providers incorrect UFB records. Telecom providers not providing accurate information of UFB availability.